Dasar penghantaran

 

Our ability to ship your order to you is only as good as the information that you provide us. Whether you are ordering products for yourself or others, you must ensure that you provide us with an precise address. We cannot be held responsible for delivery failures if you don’t give us the correct address or if it is an address that we can’t perform delivery to.

If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment. Deliveries are not available for P.O. Box address. Please check to see that your rental agreement includes signed for/registered items. We highly recommend the items you’ve ordered to be sent to a work or home address due to the signed for nature of deliveries.
Shipping will be done according to the costs and methods described on our website. Once we ship your item, we are no longer responsible for its condition or delivery to your chosen address. Any claims for damages on the item should be filed by you against the courier.

Same-Day Delivery
We offer same-day delivery services through our trusted logistics partner, Lalamove. This service ensures fast, reliable, and convenient delivery for your orders within the same day of purchase.

Service Availability
- Same-day delivery is available for orders placed before 8:00pm on business days.
- Deliveries are available within Seremban only.
- This service is subject to Lalamove's driver availability and delivery route conditions.

Delivery Timeframe
- Estimated delivery time: Within 1 hour from the time of order confirmation.
- Delivery times may vary based on traffic conditions, weather, and order volume.

Delivery Fees
- Delivery charges are calculated based on distance and vehicle type.
- Additional charges may apply for express or special handling requests.
- The final delivery fee will be displayed at checkout before payment.

Order Process
- Customers must provide accurate delivery details, including recipient name, address, and contact information.
- Orders placed after the cut-off time will be scheduled for the next business day.
- Once the order is dispatched, customers will receive a tracking link to monitor the delivery status.

Delivery Terms & Conditions
- Lalamove's drivers will attempt to call receiver upon delivery. If unsuccessful, the package may be returned, and additional fees may apply for re-delivery.
- Customers must ensure someone is available to receive the order at the provided address.
- Lalamove reserves the right to decline delivery for prohibited or restricted items.

Returns & Refunds
- If an order is undeliverable due to incorrect information or recipient unavailability, refund policies will apply as per our standard return guidelines.
- Refunds for delivery fees are not available once the order has been dispatched.

Domestic Shipping
All domestic order will be shipped by Ninjan Van courier service.
Available/in stock goods usually are shipped within a few days after you have placed your order. Ensure your submitted shipping address is correct. VAPE HAUS is in no way taking the responsibility of shipment to the wrong address.  *Please allow 1-3 working days for ground shipping. Delivery times do not include Saturdays, Sundays and Public Holidays. The shipping cost will be given on checkout from your cart before you pay.

International Shipping (coming soon)
International order will be shipped by either FedEx or TNT Express.
There are probability of your packages may be delayed due to custom clearance, in this case, it is beyond our control whether your package is delayed in your country’s customs or not. By placing an order with us, you have acknowledged to bear the risks that your package may be delayed during shipment for these reasons. VAPE HAUS reserve the rights to request additional fees for large shipment or drop the order. We do not deliver to P.O BOX.
*International standard shipping takes 3 up to 10 business days, excluding Saturdays, Sundays and Public Holidays.
** Shipping cost will be shown after checking out.

Customs and Fees
VAPE HAUS ships all orders from Malaysia who is a part of the ASEAN and follow the ASEAN's laws and customs.
For customers in countries within the Malaysia's customs and all prices shown on the website is what you pay for. No additional fees, or custom charges will apply after shipping or delivery.

For customers in countries outside the Malaysia's customs, the respective country's customs and tax charges apply. Contact your country's customs authorities for precise information. You can also try to contact your local Fedex or TNT Express office to see if they can help you. VAPE HAUS are required to declare full value of the goods and cannot declare that the consignment would be a "gift" or lower the value. In cases where TNT Express handles the tax and custom fees in order to offer a speedy delivery, TNT Express may add an extra fee for the extra handling. Contact your local TNT Express office for more information. You can find contact information here.

For any inquiries or assistance regarding shipping policy, please contact our support team at info@vapehaus.com.my.