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Thank you for choosing vape haus - Premium Vapor Online Store | est. 2015.

For assistance with orders, products, deliveries, payments, warranty claims, privacy matters or general enquiries, please contact us using the official details below.

1. Business Information

Store Name: vape haus - Premium Vapor Online Store | est. 2015

Customer Support Email:
info@vapehaus.com.my

Customer Support WhatsApp:
+6011-1138 1868

2. Customer Support

You may contact us for assistance relating to:

order confirmation or order status;
payment enquiries;
shipping, tracking or delivery issues;
product information and compatibility;
incorrect or damaged products;
Dead on Arrival claims;
warranty and after-sales support;
customer account assistance;
privacy and personal-data requests; or
general enquiries.

Where applicable, please include:

your order number;
the full name used for the order;
the email address or contact number used during checkout;
the product name;
a clear description of the enquiry or issue; and
supporting photographs or videos.

Providing complete information will help us review your enquiry more efficiently.

3. Order Enquiries

For enquiries concerning an existing order, please provide your order number and the contact information used during checkout.

Order amendments or cancellations may not be possible once processing or fulfilment has commenced.

All orders remain subject to our Terms of Service.

4. Shipping and Delivery Enquiries

For shipping, tracking or delivery-related assistance, please provide:

your order number;
tracking number, where available;
recipient name; and
a description of the delivery issue.

Shipping enquiries and delivery disputes will be reviewed in accordance with our Shipping Policy and the available records provided by the relevant delivery partner.

5. Refund, DOA and Warranty Enquiries

For enquiries relating to an incorrect item, damaged product, Dead on Arrival claim or warranty assessment, please provide:

your order number;
product name and model;
a detailed description of the issue;
clear photographs or video evidence; and
photographs of the original packaging and shipping label where applicable.

All claims are subject to the conditions, reporting periods and assessment procedures stated in our Refund Policy.

Submitting an enquiry or claim does not automatically guarantee a refund, replacement, exchange or warranty approval.

6. Privacy and Personal-Data Requests

For questions concerning how VAPE HAUS collects, uses, stores or protects personal data, or to request access to or correction of personal data, please contact us through the customer-support email listed above.

Privacy requests will be handled in accordance with our Privacy Policy and applicable Malaysian data-protection requirements.

We may request reasonable information to verify your identity before processing a personal-data request.

7. Business and Wholesale Enquiries

For wholesale, distribution, partnership or other business-related enquiries, please contact us through our official customer-support email.

Please include:

company or business name;
contact person;
telephone number and email address;
nature of the business; and
a clear description of the enquiry.

All business and wholesale enquiries are subject to review and approval by VAPE HAUS.

8. Response Times

VAPE HAUS aims to respond to enquiries as promptly as reasonably possible.

Response times may be longer during:

weekends;
Malaysian public holidays;
promotional campaigns;
festive seasons;
periods of high enquiry volume; or
enquiries requiring investigation by a delivery partner, payment provider, supplier or manufacturer.

Sending repeated messages concerning the same enquiry may delay our ability to review and respond efficiently.

9. Official Communication and Fraud Awareness

Customers should communicate with VAPE HAUS only through the official contact details published on our Website.

Please exercise caution when dealing with individuals, accounts or websites claiming to represent VAPE HAUS but using contact details that are not published on our Website.

VAPE HAUS will not request:

your customer-account password;
your online-banking password;
your one-time password or transaction authorisation code; or
your complete payment-card security information

through email, telephone calls, social-media messages or customer-support communications.

Please report any suspicious communication to us through the official customer-support email listed above.

10. Related Policies

This Contact Information page should be read together with our:

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